Question 1

What is the minimum deposit to get started?

Accepted Answer

You can open an account and make your first deposit from just £190. You're welcome to add more funds whenever you wish as your plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

Log into your dashboard, request a withdrawal, and funds go back to your original payment method. Standard processing times apply.

Question 3

Is my capital protected?

Accepted Answer

Your account uses industry-standard security and identity checks. Remember, investing always carries risk — your money can go down as well as up.

Question 4

How long does it take to start investing?

Accepted Answer

Most people finish registering in just a few minutes. Once your deposit clears, you can set up your plan straight away.

Question 5

Will there be hidden charges?

Accepted Answer

All costs are shown clearly before you sign up. You'll see exactly what's included with your plan — no surprises or hidden fees.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be at least 18 years old to open an account and invest. We'll ask you to verify your age and identity.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major debit and credit cards, bank transfers, selected e-wallets and cryptocurrency. Your options will be shown at the deposit stage.

Question 8

When can I contact support?

Accepted Answer

Our team is available Monday to Friday, 9:00 to 18:00 GMT, and we aim to reply to every query within one working day.

Question 9

Who pays tax on my investment returns?

Accepted Answer

Tax on your gains is your own responsibility and depends on where you live. We recommend keeping records and speaking to a tax professional.

Question 10

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is standard identity verification. It keeps your account secure and is a routine part of setting up an investment account.

Question 11

Do I need investment experience?

Accepted Answer

No experience necessary. You'll have a personal financial analyst guiding you from day one — you don't need to know anything about the markets.

Question 12

Who actually manages my investments?

Accepted Answer

A dedicated financial analyst, powered by AI, who tailors decisions to your goals and risk appetite. It's a blend of professional expertise and technology — humans make the final call.

Question 13

Is the platform regulated and safe?

Accepted Answer

Yes. We're compliant with UK financial standards, FCA oversight, and full cybersecurity protocols. Account security and verification are built in.

Question 14

Can I add more money later?

Accepted Answer

Absolutely. You can top up whenever you like and work with your analyst to adjust your plan as your goals change.

We're here whenever you need us.

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